Registration and MetEd Support FAQs

Registration

Why are we asking you to register?

COMET® began to deliver online education and training in 1997. Since that time, our website usage has increased dramatically. Today we deliver over 1,500,000 user sessions per year. Our sponsoring agencies support COMET® efforts to make our online training freely available, and they have asked COMET® to collect better usage statistics. The best way to develop this information, and improve our services, is to implement a mandatory registration system. Everything on the MetEd website will continue to be available to you at no cost. All of us at COMET® appreciate your cooperation and your support, and we hope you will continue to use the education and training that we make available through the MetEd website.

Is this secure?

Our goal is to make the information you provide to us as secure as possible. Registration information, including user profiles will be protected using a secure (https) connection and passwords are encrypted before transfer to our database. Because of this, we cannot send you your password if you forget it. Instead, we will create a new one and send it to you via e-mail. You'll need to change that password immediately.

Our databases are housed within the UCAR security perimeter, and are not acessible by outside computers.

What will you do with my information?

We ask for a minimal amount of required information: e-mail address, affiliation, and the country in which you live. Names and other fields are optional although we suggest adding your first and last name if you desire to have any certificates of completion created when you pass lesson quizzes. All information you provide will be used only to develop user demographics. User data will be reported to COMET sponsors only on an aggregate basis with no personal, individual information identified. No individual information will be released without your explicit permission. You will have the option to forward your quiz scores and list of lessons completed to your supervisor, instructor, or any other e-mail address.

Is this service free?

Yes. You are required to register to use our materials but there is no cost involved and it is a very simple process. Once you have registered you have access to our entire library of lessons.

Can I receive college credit for COMET lessons?

COMET does not offer any college courses or credit of any kind. Our lessons are used widely in university courses, and some organizations such as the American Meteorological Society, do give continuing education credits for completion of lessons but none of that is administered through our program.

I need to pay my bill

You are on the wrong site! If you are trying to reach Metropolitan Edison, try https://www.firstenergycorp.com/Met-Ed/index.html


Login and User Account Problems

Most problems we’ve seen are solved by logging out of MetEd (if logged in), clearing your browser cache, and/or completely exiting your browser, using the File -> Quit option rather than the “X” icon in the upper corner of your browser.  The following is a list of solutions to frequently noted problems.

My account doesn't seem to exist
  • Are using the correct e-mail address? We've seen instances of people mistyping their e-mail addresses when registering.
  • Feel free to register again. If you get a message stating the newly-registered e-mail address is already on file, and you do not know the password, click on the "Did you forget your password?" link found on the error page. For this, your e-mail address will have to be valid, so we can send a new password to it.
I forgot my password!

You can have a new password emailed to you here.

A new password was sent to me and it does not work
  1. Remember, the passwords we send you are case sensitive - letters must be typed in exactly as they appear in the e-mail we send you.
  2. If logged in, log out of MetEd
  3. Clear your browser's cache. Note clearing cookies and cache will require that you log into MetEd again.
  4. Completely exit out of your browser (File -> Quit or equivalent, rather than the icon in the upper corner of the browser), then reopen.
I asked to have my password changed, but MetEd did not send me a new one
  • The password we sent you was probably trapped in a Spam filter. Check your junk mail folder for a message from "meted_support@comet.ucar.edu".
  • If you do not find one, we will need to create a password for you manually. Go to our support form and we will help you out.
My email address is not in your system

I have registered with you before and have an email address and password. I attempted to login using my old info and received an error message stating my email address is not in the system. I attempted to register again using the same email address and new password. Your message stated my email address is already on file.

  • If the message states your e-mail address is already on file, clear the cache, exit and reopen the browser, and try logging in again, making sure you type your address in accurately.
  • If you cannot remember your password, click on the "Did you forget your password?" link found on the error page. For this, your e-mail address will have to be valid, so we can send a new password to it. Making sure you're logged out of MetEd, clearing the browser and exiting and reopening your browser after receiving the new password is recommended.
I registered using the incorrect e-mail address
  • You can change your e-mail address in your profile if you can successfully log in.
  • If not, register again using your correct e-mail address. If you have quiz scores to transfer, go to our support form and we may be able to help you, depending on the specifics of your previous account.
I need to change my e-mail address

Follow these instructions:

  1. Log in using your old e-mail address.
  2. Click the "Your Account" button in the upper right on most pages.
  3. Change your e-mail address and submit.
  4. Your records will be applied to the new e-mail address.
Redirect error ("The page isn't redirecting properly", "This webpage has a redirect loop", etc.)

Usually, these types of errors are due to browser cookies. Try the following:

  • First, try refreshing your browser (reloading the page).
  • If logged in, log out of MetEd using the button in the upper right of most MetEd pages.
  • Clear your browser's cache. Note: clearing cookies and cache will require that you log into MetEd again.
  • Completely exit out of your browser (File -> Quit or equivalent, rather than the icon in the upper corner of the browser), then revisit the MetEd site and login.
Getting to MetEd from Moodle, Blackboard, or an external LMS

We've seen some issues with getting to MetEd content via various course or learning management systems, including our own COMET Virtual Classroom Moodle server:

  • Go directly to our site (http://www.meted.ucar.edu) - log in using your MetEd username and password, and search for the item you are interested in.
Student accounts

If you are a teacher who created accounts for students, the user names will be your usename, with an underscore and number appended to the portion of the username to the left of the "@". The password will be the student username to the left of the "@". For example, if the teacher account is john.doe@someschool.someplace, student account names will be john.doe_1@someschool.someplace, john.doe_2@someschool.someplace, etc. Student passwords will be john.doe_1, john.doe_2, etc. They can be changed individually by accessing the students account information.


Using MetEd Lessons

Saving and accessing download versions

Most lessons are available as a take-away for use on a local computer or server. Downloads are made available as .zip files. These files need to be downloaded and extracted on your local computer before they can be used. Please follow these instructions when downloading a lesson:

  1. Access the download file by clicking the "Download Version" link available in most lessons.
  2. Review the license agreement and click "I Accept".
  3. The download should then begin. Sometimes, a lesson's download file will need to be repackaged before the download begins; if that is the case, a message will be displayed before the download begins.
  4. Save the .zip file (*lesson_name*.zip) to your local computer. Take note of where the file is saved.
  5. Use a .zip extraction program to extract the lesson files. By default, the files will be saved in a new folder called "comet". When properly extracted and installed, the material can be found in a directory comet/*topicarea*/*lessonname*/ that contains all the files required to run this lesson.
  6. Point your browser to the file comet/*topicarea*/*lessonname*/index.htm to launch the lesson in a browser.
  7. You may wish to create a bookmark or favorite to enable rapid access to this location in the future.
  8. NOTE: Some operating systems, such as Microsoft Windows 7, will open .zip files without extracting them. This can be misleading as the index.htm file will open in a browser but it will not display properly. Be sure to fully extract the .zip file before accessing the lesson files.
The download version does not work
  • Patience is a virtue here. The download version of a lesson is sometimes dynamically created if the content has been recently updated. Creating the download files can take several minutes, depending in the size of the lesson. As soon as the download file has been rebuilt, the download should begin.
  • The transfer of the lesson download file to your local machine can take time. Do not start unzipping the lesson download file until it has been fully transferred to your local machine.
The print version does not work

The transfer of the print version can take time, depending on the speed of the network and the size of the lesson. Do not start the print version until it has fully loaded in your browser.

Why won’t the lesson run on my tablet or iPad?

Most MetEd lessons published prior to 2013 rely on the Adobe FlashPlayer plugin. Many tablets and most mobile devices do not support the FlashPlayer plugin and therefore some content in those lessons will not be viewable on those devices. However, the Print Version of most lessons does provide a text-based alternative for the majority of the content. Look for the link to the Print Version on a lesson's opening screen.

There are several apps that provide basic FlashPlayer functionality on iOS and Andorid devices. One such app that seems to work well with MetEd content is the Puffin Browser. Look for it in your device's app store.

Other technical issues such as with Flash animations, videos, pop-up windows, content not loading, etc.

For any of these issues, please visit our Tech Notes page.


Quiz Problems

Important: Starting a quiz over erases your previous score.

Note for NOAA LMS users

The Department of Commerce maintains a learning management system for internal use. Please see our information page for more details.

Sharing quiz scores

Quiz scores can be shared automatically if you select that option on Your Account profile. You can also share quiz scores individually and send them to whomever you like, whenever you like. On your My MetEd page, access your quiz scores in the Quiz Scores tab under the lessons heading. Find the quiz score of interest and click the "Share Score" button. Follow the instructions in the pop up window.

Not all of my records show up

Do you have two accounts? If so, we can merge them if we have enough information to verify you are the owner of both accounts. Names, affiliations, etc. can be used to confirm this. Go to our support form and provide us with whatever information you can and we'll see what we can do.

My browser died while I'm taking a quiz

All answers will be recorded as you save them, so they are safe. (Make sure you choose "Continue quiz" rather than "start over")

My supervisor/instructor is not getting any of my lesson quiz scores
  • Make sure your supervisor or instructor's e-mail address is listed correctly on your account profile page
  • The e-mails are probably being trapped in a spam filter. Go to our support form and give us a list of scores that need to be e-mailed, your supervisor/instructor's e-mail address, and your MetEd username (e-mail address). We'll send them for you.

Certificate Problems

How do I find my certificate?
  • For a lesson, log into MetEd and navigate to "My MetEd" on the main navigation tabs to access "Tools and Progress Tracking". Then select the "My Quiz Score" tab. For any quiz you have passed, you will see a blue "Certificate" button toward the right. Clicking on that will present you with your certificate.
  • Finding a certificate for a course is similar: log into MetEd and navigate to "My MetEd" on the main navigation tabs to access "Tools and Progress Tracking". Then select the "My Courses" tab. Completed courses will be listed under the heading "My Completed Courses". For each completed course, you will see a blue "Certificate" button toward the right. Clicking on that will present you with your certificate.
I can't print my certificate
  • Certificates are made available as PDF files. You will need to have a PDF viewer installed in order to view and print certificates.
  • Certificates are designed for printing in landscape mode.

My MetEd

Adding lessons and resources to your Queue

From any lesson or resource description page, there is an option to add it to your own list of resources to revisit at a later date. Clicking the "Add to Queue" button will add the item to your Queue. Your Queue is available on your My MetEd page in a tab labeled "My Queue".

Removing items from your Queue

Resources can be removed from your Queue on your My MetEd page. To remove an item from your Queue, click the "X" button to the right of the item's title.

Sharing a quiz score
Quiz scores can be shared automatically if you select that option on Your Account profile. You can also share quiz scores individually and to whomever you like, whenever you like. On your My MetEd page, access your quiz scores in the My Quiz Scores tab. Find the quiz score of interest and click the "Share Score" button. Follow the instructions in the pop up window.

Contact Us/Subscribe to Updates

How can I contact you?

For business inquiries, our contact information is available on our About Us page. For support issues, please contact us via our support form.

How can I subscribe to new publication announcements?

Use the RSS link to subscribe to new publication announcements and use the news reader of your choice or subscribe to our email list using the option on your account page.

How can I unsubscribe from your email list?

To unsubscibe from our email list, uncheck that option on your account page.